Service Agreement

At Michael Vaccaro - Mindfulness Based Counselling & Coaching, your well-being and confidentiality are our top priorities. Our services are designed to provide you with a safe and supportive environment to address your concerns, gain self-awareness, and develop effective personal and interpersonal strategies for personal growth and success where is matters to you.

Confidentiality and Privacy:

Your privacy is paramount. All information shared during sessions is strictly confidential and will only be accessed by Michael for administrative purposes related to your service.

To ensure the highest standards of privacy and security, my practice complies with the Psychotherapy and Counselling Federation of Australia (PACFA) Code of Ethics, the Australian Privacy Act 1988 and Australian Privacy Principles (APPs), and is Health Insurance Portability and Accountability Act (HIPAA) compliant. The software I use for client management and note-taking is also ISO 27001 and SOC 2 certified, ensuring secure data handling and storage. All client information remains confidential and is managed in accordance with these legal and ethical standards. Any further details regarding privacy can be provided upon request.

Consent for Services: By engaging in our services, you agree to the following:

Michael Vaccaro provides Mindfulness-Based Counseling & Coaching, as described on his website www.michaelvaccaro.com.au.

Your information and sessions are confidential and will not be shared with any other agency or individual without your prior knowledge and written consent, except as required by law.

Your session may be securely transcribed through Heidi Medical Scribe unless you request otherwise. For more information see the FAQ on my website.

Michael may breach confidentiality if there's a serious threat to yourself or others, or when a duty of care overrides confidentiality.

Michael may consult with a supervisor to ensure the best possible service for you.

You may be referred to another service if additional resources or competencies are required.

Michael reserves the right to cancel sessions if deemed professionally appropriate.

Your Rights and Responsibilities:

Your participation is voluntary, and you may discontinue at any time.

You have the right to report any complaints about our services.

Contact with Michael is limited to organizing sessions within a professional context.

Payment and Cancellation Policy:

Payment is due in full at the end of each session via Cash, Card (transaction fee) or Electronic Funds Transfer.

A late cancellation fee of 100% will be charged if less than 48 hours' notice is given for cancellations or rescheduling.

Cancellations can be made via the provided links, text, phone call, or email.

You are responsible for your own choices and well-being, and you follow any advice given at your own risk.

Fees, Services and policies may be updated and subject to change.

On these occasions you will be informed in a timely manner via your given email address.

If you have any questions or concerns about our services or policies, please don't hesitate to contact us. We look forward to supporting you on your journey of personal development.

Warm regards,

Michael Vaccaro

Mindfulness Based Counseling & Coaching

BCouns, GradCertAppMind, CertMedHolCouns

PACFA Reg. Clinical 26952